PBX Users

PBX Users are Odoo users connected to Asterisk channels and extensions.

Note

This mapping is used in the following cases:

When Odoo user clicks to call a number on a form - the system must know which SIP user channel to dial in order to connect the call.
When call events come into Odoo it must decide which user is related to the event.

Odoo user can have multiple channels defined for him. In a typical scenario user has a hardware deskphone and also a softphone with a headset.

Normally user receives incoming calls on his desk phone.

But when a user wants to make a series of calls to partners it’s much handy to use a headset and click to dial function instead of manual phone number dialing.

Let’s review channel settings:

Channel

Asterisk channel, e.g. SIP/101 or SIP/mypeername

Context

Asterisk context to use to place the outgoing call. In FreePBX related systems it is usually from-internal. Some other systems define individual context for each user.

Originate

If Originate slider is on the channel will be used on click to dial operation. Usually when user a deskphone and a softphone only softphone channel has Originate enabled so that when click to dial is used the deskphone does not ring.

Auto-answer header

Auto answer is a very important business feature.

When click to dial is used to originate call to a partner Asterisk first makes a call to user (1-st call leg) and after user answered his phone the 2-nd call leg is originated to the partner number.

It is possible to auto answer the 1-st call leg using special channel headers. Different phones use different headers.