Troubleshooting

I don’t get notifications

The most likely you the long polling mode is not enabled. Check workers settings in your odoo.conf.

Asterisk connection

After the AMI account is created, you need to make sure that it’s updated inside Asterisk configuration. Open the Asterisk console using asterisk -r as root and see if the Odoo manager user is available:

> manager show user odoo

  username: odoo
  secret: <Set>
  ACL: yes
  read perm: system,call,log,verbose,command,agent,user,config,dtmf,reporting,cdr,dialplan,originate,agi,cc,aoc,test,security,message,all
  write perm: system,call,log,verbose,command,agent,user,config,dtmf,reporting,cdr,dialplan,originate,agi,cc,aoc,test,security,message,all
  displayconnects: yes
  allowmultiplelogin: yes
  Variables:

If you don’t see the user, maybe the AMI configuration file hasn’t been read by Asterisk after being modified. This can be solved by running inside the Asterisk console the command core reload.